A note from the desk of Dr. Boyd & Dr. Ma
As the founders and owners of Smile Innovations Cosmetic & Family Dentistry, we want to personally thank you for continuing to entrust our team to take care of you and your oral health.
Practicing excellence is a standard we have set for both Dr. Ma, myself and our entire team. In recent months, you may have experienced some of our team not delivering the quality of care and service Smile Innovations has always been known for. With that being said, we would like to extend our sincerest apologies to you for any inconvenience regarding miscommunication, billing concerns, or any other frustrations you may have experienced.
When we founded Smile Innovations, we made it our mission to provide excellent dentistry and world-class care that you can trust. We would love to invite you back to our office to experience the level of quality care our team is committed to showing. We are practicing excellence and ensuring you are both comfortable and well-cared for.
We’d like to ask you for a little extra patience with us during this transition period. We are taking all of the necessary steps to make this practice better than ever!
It is our team’s goal to help you be healthy, happy and have a beautiful smile and we are dedicated to improving our customer service. We understand that it is a little disorganized, but we are in the process of building an entirely new team to better serve you and give you the care that you deserve. We are implementing new processes to ensure quality, consistency and clear communication throughout your journey with us here at Smile Innovations.
If you have not done so already, we invite you to provide your feedback to us. Specifically, if you have questions regarding billing and insurance, we ask that you bring them to our attention.
The quickest way to reach us would be to send us a text at 480-820-7777 and simply mention this letter or you can email us directly at firstname.lastname@example.org. We invite you to do so now, we are eagerly awaiting to hear from you.
I would like to thank you again for entrusting Smile Innovations with your dental health and happiness.
See you soon,
Dr. Boyd and Dr. Ma